Powerful Terms and Conditions: Clear, Secure & Transparent Store Policies

Terms and Conditions: Official Store Policy Guide

Welcome to Troista (the “Site”). We provide our services subject to the notices, terms, and conditions set out in this agreement (the “Agreement”). By accessing, browsing, or using the Site, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

We may update the Site or this Agreement from time to time. Any changes take effect when posted on this page. Please review these terms before using the Site.

1. Use of the Site

By using the Site, you confirm that you are 18 years of age or older. If you are under 18, you may use the Site only with the supervision of a parent or legal guardian.

Subject to this Agreement, Troista grants you a limited, revocable, non-transferable, and non-exclusive licence to access and use the Site through an internet browser for personal shopping purposes. Commercial use or use on behalf of another business is not permitted unless Troista has provided prior written approval.

All site materials, including images, text, illustrations, designs, icons, photographs, programs, music, videos, downloads, and other materials (collectively, the “Content”), are provided for personal, non-commercial use. You may not reproduce, distribute, display, sell, lease, transmit, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit the Site or its Content without our prior written permission.

We may refuse service, terminate accounts, or cancel orders where we reasonably believe that conduct violates applicable law, this Agreement, or our legitimate interests.

2. User Conduct and Content Restrictions

You must not upload, distribute, or publish through the Site any material that contains harmful code; is unlawful, threatening, defamatory, obscene, discriminatory, or otherwise objectionable; or infringes the copyright, patent, trademark, trade-secret, or other proprietary rights of another person.

3. Account Security and Responsibility

If Troista provides account credentials, you are responsible for keeping them confidential and for all activity carried out using them, whether or not that activity was authorised by you. Please notify Troista immediately if you become aware of unauthorised access or any other security breach.

4. Order Processing and Amendments

Our fulfilment system is automated. Order cancellation or modification requests may be submitted within six (6) hours of placement. After this period, an order cannot be changed or stopped.

5. Global Shipping and International Orders

We provide international delivery to up to 185 countries. Order preparation and quality checks generally take 1–3 business days, while estimated transit times are 7–15 business days, depending on the destination, seasonal demand, and local postal services.

International shipments may be subject to import duties, VAT, customs fees, or other charges imposed by the destination country. These charges are the buyer’s responsibility. For more information, see our Shipping & Delivery page.

6. 45-Day Money-Back Guarantee, Returns and Refunds

The 45-day return period begins on the date tracking information shows the package as “Delivered”. Eligible items must be unworn, unwashed, unaltered, and returned in their original packaging. For full details, please review our Refunds & Returns Policy.

To reduce the inconvenience and cost of international returns, our support team may offer alternatives such as a partial refund or store credit, allowing you to keep the item.

7. Billing, Payments and Pricing Security

Payment information is processed through secure, industry-compliant payment gateways. We may correct technical pricing errors, update catalogue prices, or adjust prices for currency changes without prior notice.

For available payment options, visit our Payment Methods page.

8. Privacy and Contact

Your use of the Site is also subject to our Privacy Policy. For formal enquiries, order updates, or customer assistance, contact our support team at info@troista.com or visit Contact Us.

Frequently Asked Questions

Can I cancel or change my order?

You may request a cancellation or amendment within six (6) hours of placing the order. Requests after that window cannot be guaranteed.

How long does international delivery take?

Preparation usually takes 1–3 business days, followed by an estimated 7–15 business days in transit.

When does the 45-day return period begin?

It begins when tracking confirms that your package has been delivered.

Who pays customs duties and taxes?

The buyer is responsible for duties, VAT, customs fees, and other charges imposed by the destination country.

Where can I learn about returns?

Review the Refunds & Returns Policy for eligibility and available solutions.